Lowe's Home Improvement

Franki Mcgath 2 months ago

Never again will I purchase anything from Lowe’s! Extremely unhappy with the stove I purchased but because I didn’t realize I hated it within the 48 hours I’m stuck with it! There’s no options given! No exchange for a different model and no refund! Unhelpful customer service. Who can tell in only 48 hours if they’re happy with an item like a stove? That’s not enough time!

Jeff Hanna 4 months ago

I tried to order a new front door, with installation, from the Champaign, IL Lowe's. Scheduling the measurement and ordering the door and handset both went smoothly. I intentionally ordered a door and handset that were in stock at the store, to expedite the process. Then the problems started. First Lowe's decided that even though the store had four of the desired handsets they should order another one. That one got lost or stalled in shipping. If I hadn't looked at the shipping status after ten days that idiocy may have gone longer. After I got Lowe's to correct that unnecessary mistake I was told the installer would call me "within a day or two". At three business days later I called the store and was told that they were gathering everything, and until it was all in one location the installer wouldn't call. Almost a week later I called again and was told the local store was now waiting on a door to be shipped from a nearby store and the installer could not contact me until all of the parts were at the local store. I pointed out that during the call I had pulled up the door on the Lowe's website and it showed three available at the store at that moment. The millwork representative

William 5 months ago

On April 13th, around 2:30 PM, I was at this store. I moved 28 concrete blocks—each weighing 56 pounds. Before I even started loading them, I asked three staff members—including a slightly older woman at the front—to confirm the price: was it indeed $1.68 per block? Only after receiving this confirmation did I begin moving them. I asked, "Is it $1.68 a piece?" a total of seven times. In particular, I asked the cashier at the front desk; she confirmed it three times. I even asked, "Are you 100% certain it's $1.68 per block?" She answered with absolute certainty—and a hint of disdain—that yes, it was $1.68 each. So, I hauled those 28 concrete blocks—totaling over 1,500 pounds—over to the checkout to pay. Then, something dramatic happened: the very same woman I had spoken to earlier suddenly claimed the price was actually over $10 per block. I immediately asked, "Why? You just told me it was $1.68! I asked you three times, and now you're telling me it's over $10?" She then called over a manager, who also insisted the price was over $10 per block. So why—after asking four different staff members a total of seven times—was I repeatedly told the price was $1.68? Even if the listed price

Bridgette Torrence 6 months ago

There was a young man in the paint dept working on 3/16/2026 around 6pm. He never offered any of his assistance, seeing as though it was myself and others asking for service and i mean he literally just stood there with a blank stare looking directly at us, as if we were invisible, and or moving around to avoid helping customers. Well, Thankfully you do have staff that acknowledge customers when they are in need of assistance. Such as the women at the front end of the store, who understood why I was leaving after not being helped. They were very nice, even offered my child a lollipop. Basically, I had no choice but to take my business elsewhere. And maybe it was for the best !

Eric Finn a year ago

Lowes delivery service is absolutely terrible! It's a joke! They are supposed to deliver, properly install and remove all packaging. We purchased appliances for a new 3 story apartment building in Champaign IL. After they delivered and supposedly installed all appliances. I found appliance packaging left everywhere on the ground creating all kinds of tripping hazards for other workers on site. Nobody on the delivery crew communicate with me or understand any of the directions I was trying to give them to help with their delivery. Unboxed appliances were left sitting everywhere blocking entrances/exits, and work areas. All 62 laundry centers they delivered were wired incorrectly by the installers! I could keep going but I think you get the picture of what kind of experience you're in for if you use lowes delivery service. OSHA should shut these guys down for all the dangerous hazards these guys create on job sites